Privacy Policy aiplay — Your Data Security Is Our Priority

Section 1
Introduction and Scope of This Policy

Aiplay ("we", "Platform", or "the Company") values the privacy of every individual who interacts with our services. This Privacy Policy is designed to provide a clear and honest overview of how we manage the personal information of our members and website visitors at https://aiplay.vu.

This policy applies to all information collected through our website, the aiplay mobile app, live support chat, email communications and all other service channels we operate. It covers every stage of your relationship with us — from your first visit to the site through to becoming an active member who uses the platform regularly.

We comply with applicable data protection laws and uphold the principles of fairness, transparency and accountability in all aspects of data management. Your trust is our most valuable asset, and we will never take this responsibility lightly.

Section 2
Types of Personal Data We Collect

We collect your personal information through several channels — directly from you during registration or platform use, automatically via browsing technologies, and in certain cases from trusted third-party sources such as identity verification providers. Below are the categories of data we collect:

Identity and Account Information

• Basic Information: Full name, date of birth, gender, and nationality.
• Contact Information: Email address, mobile number and residential address.
• Login Credentials: Username and encrypted password (we never store passwords in plain text).
• KYC Verification Documents: Copy of identity card, passport, or driving licence, along with proof of address such as a utility bill or recent bank statement.

Financial and Transaction Information

• Payment method details you use (FPX, Touch 'n Go, GrabPay, Boost, bank transfer and cryptocurrency).
• Complete transaction history including deposits, withdrawals, and wagering.
• Bank account number or e-wallet details (stored in encrypted format).

Technical & Usage Data

• IP address, device type, operating system and browser version.
• Server log data including pages visited, access times and session duration.
• Geolocation information based on your IP address (not GPS).
• Gaming pattern data including games played, session duration and betting history.

Data Category	Purpose of Collection	Retention Period
Identity & KYC	Age and identity verification, compliance with legal requirements	5 years after account closure
Financial Information	Payment processing, fraud prevention, financial auditing	7 years (legal requirement)
Technical Data	Account security, fraud detection, service improvement	2 years
Gaming Data	Dispute resolution, experience improvement, responsible gaming	3 years
Communications	Customer support records, complaint history	3 years

Section 3
How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. aiplay uses your data solely for the purposes stated below and will not use it for any other purpose without prior notice to you:

Service Operations

The primary purpose of data collection is to properly manage your account — this includes processing deposits and withdrawals, resolving game disputes, awarding eligible bonuses, and ensuring a smooth gaming experience. Without this basic information, we are unable to provide the service you expect.

Security and Fraud Prevention

Your technical data and usage patterns allow our systems to detect suspicious activity, such as login attempts from unusual locations or abnormal transaction patterns. This protects your account from unauthorised access and ensures platform integrity is maintained for all members.

Service Communications

We use your email address and phone number to send important account notifications such as transaction confirmations, security alerts, and terms updates. For marketing communications like promotional offers and news, you can manage your preferences through your account settings.

Continuous Improvement

Aggregated usage data (without identifying individuals) helps our development team understand the most popular features, identify technical issues and build a better gaming experience for all members.

Section 4
Data Sharing with Third Parties

Aiplay does not share, sell, or disclose your personal information to third parties except in the limited circumstances outlined below. In all cases, we ensure that any party receiving your data is bound by data protection obligations equivalent to our own:

• Payment Providers: Payment processors such as FPX, Touch 'n Go, and digital wallet providers require minimal financial information to process your transactions. All such providers comply with PCI-DSS standards and have strict data protection agreements with aiplay.
• Game Software Providers: Third-party game providers operating on the aiplay platform receive only the minimum game session data required to run games correctly. They do not receive your personal identity information.
• KYC Verification Agency: Certified third-party identity verification services are used to validate your KYC documents. This process is carried out in a fully secure and compliant environment.
• Legal Requirements: aiplay will disclose information to the relevant authorities when required by law, court order, or a regulatory body with valid jurisdiction.
• Technical Support: Cloud infrastructure providers, cybersecurity services, and technical support providers that help us operate the platform may access data within the limited scope defined by data processing agreements.

Section 5
Cookies and Tracking Technologies

The aiplay website uses cookies and similar tracking technologies to enhance your browsing experience, maintain session security, and understand how users interact with our platform. Below are the types of cookies we use:

Essential Cookies

These cookies are required for core website functions such as login session management, CSRF security, and language preferences. Without them, the platform will not function properly. Essential cookies cannot be disabled.

Performance & Analytics Cookies

These cookies help us understand which pages are visited most frequently, how long users spend on the platform, and common navigation paths. All data is collected in aggregate and does not directly identify individuals. You may disable these cookies through your browser settings.

Functional Cookies

These cookies save your personal preferences such as display language, display settings, and favourite game selections so you do not need to reconfigure them each time you log in. This improves overall platform usability.

You can manage cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of some parts of the platform.

Section 6
Data Security and Protection Measures

Aiplay continuously invests in cutting-edge security infrastructure to keep your data safe from cyber threats, unauthorized access, and data breaches. Here are the protection layers we have in place:

• End-to-End Encryption: All communications between your device and our servers are secured by TLS 1.3 with SSL 256-bit certificates. Sensitive data such as passwords and payment details are encrypted using AES-256.
• Two-Factor Authentication (2FA): All aiplay accounts support 2FA via an authenticator app or SMS. We strongly encourage all members to enable this feature for maximum protection.
• Real-Time Threat Monitoring: Our SIEM (Security Information and Event Management) system monitors platform traffic 24/7 to detect and respond to threats within seconds.
• Internal Access Controls: aiplay staff only have access to data required for their specific role. All internal data access is logged and audited regularly.
• Periodic Penetration Testing: We conduct regular independent security assessments, including penetration testing by accredited third-party cybersecurity firms, to identify and patch vulnerabilities before they can be exploited.
• Certified Data Centre: Your data is stored in ISO 27001 and SOC 2 certified data centres with strict physical controls, redundant cooling systems and natural disaster protection.

Section 7
Your Rights Regarding Personal Data

As a data subject, you hold important rights protected by law concerning the personal information we hold about you. aiplay fully respects and facilitates the exercise of these rights:

• Right to Access: You may request a copy of all personal information we hold about you at any time. We will provide a comprehensive report within 30 days.
• Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request an immediate correction. Simple updates can be made yourself through your account settings.
• Right to Erasure: You may request deletion of your personal data under certain circumstances, such as when it is no longer needed for the purpose it was collected. Note that some data may need to be retained to comply with legal obligations.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format (such as JSON or CSV) so you can transfer it to another service if desired.
• Right to Object to Processing: You may object to the processing of your data for specific purposes such as direct marketing, and we will honour that choice immediately.
• Right to Withdraw Consent: For processing that relies on your consent (such as marketing emails), you may withdraw that consent at any time without affecting your core services.

To exercise any of the rights above, please contact our Data Protection team via the in-platform live support chat or visit FAQ page for a detailed guide.

Section 8
Data Retention Period

Aiplay retains your personal data only for as long as necessary to fulfill the purposes stated in this policy or to comply with legal obligations. When data is no longer needed, it is securely deleted or permanently anonymized.

In general, active account data is retained for as long as your account remains active. Following account closure, retention periods vary by data type as outlined in the table in Section 2. Financial data is kept for longer periods (up to 7 years) due to applicable tax and audit legal requirements in Malaysia.

For data collected through cookies and analytics, retention periods are shorter — typically between 30 days and 2 years depending on the cookie type. This data does not contain information that directly identifies you.

Section 9
Child Protection

Aiplay services are exclusively available to individuals aged 18 and above. We do not intentionally collect, store, or process any personal information from children or minors.

Should we discover that we have inadvertently collected information from a minor, the account in question will be closed immediately and all related data will be deleted within 48 hours. Parents or guardians who find that their child has registered on our platform are urged to contact our support team without delay.

Section 10
Amendments to This Privacy Policy

Aiplay reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform service improvements. The "Updated" date at the top of this document will always reflect the latest version in effect.

For material changes that significantly affect your rights, we will provide at least 14 days' advance notice before the changes take effect, via email to your registered address and an in-platform notification. Continued use of aiplay services after the effective date of any changes constitutes acceptance of the updated policy.

Section 11
Contact Our Data Protection Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly. Our Data Protection Officer (DPO) team is ready to assist you:

• Live Chat: The fastest way to get immediate help — available 24/7 via the chat icon at the bottom corner of the platform.
• Official Email: Send your written enquiry to our privacy team at [email protected] — we aim to respond within 2 business days.
• FAQ Page: Visit FAQ page for answers to the most frequently asked privacy questions from our members.

We are committed to addressing every enquiry seriously and providing clear, satisfactory responses. Your satisfaction and trust are our absolute priority at aiplay.