Terms & Conditions aiplay — Your Complete Guide

Section 1
Acceptance of Terms and Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and aiplay ("Company", "we" or "Platform"). This document governs all aspects of your use of the aiplay platform, including account registration, deposits and withdrawals, bonus usage, participation in games, and all other interactions with our services.

By accessing the aiplay website, creating a new account, making a deposit, or using any feature of the platform, you explicitly confirm that you have read and fully understood these Terms. This acceptance is final and binding from the date of your first use of the platform.

Aiplay reserves the right to update or amend these Terms at any time. Any changes take effect immediately upon publication on the website. It is your responsibility to review this page periodically. Continued use of the platform after changes are published constitutes acceptance of the updated terms.

Section 2
Member Eligibility

To become an aiplay member and use our services, you must meet all of the following eligibility requirements without exception:

• Age Limit: You must be at least 18 years of age. aiplay takes this age requirement very seriously and reserves the right to request age verification at any time. Accounts found to belong to underage individuals will be immediately closed and all balances forfeited.
• Legal Capacity: You must have full legal capacity to enter into this binding agreement under the laws of your country or region of residence.
• Legality in Your Jurisdiction: It is entirely your responsibility to ensure that your use of aiplay services complies with the laws applicable in your jurisdiction. aiplay is not liable for any breach of local laws by its users.
• Not an aiplay Employee: aiplay employees, their immediate family members, and any individuals directly associated with the platform's operations are not permitted to open a player account.
• One Account Per Individual: Each individual is only permitted to hold one active account. Opening multiple accounts is a serious violation that will result in the closure of all associated accounts.

Section 3
Registration & Account Management

The aiplay account registration process is designed to ensure the security and authenticity of every member. During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, active email address, and reachable phone number.

KYC Verification Process

As part of our commitment to platform security, aiplay implements strict Know Your Customer (KYC) procedures. You may be required to submit identity verification documents such as a national ID, passport, or driver's license, along with proof of current address. This process is mandatory before your first withdrawal is approved and may be requested again at any time for security reasons.

Password Security

You are solely responsible for keeping your login credentials confidential. Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols. Never share your password with anyone, including aiplay support staff — we will never ask for your password through any communication channel.

Update Information

It is your responsibility to ensure all information in your account remains current and accurate. Any changes to personal details must be updated promptly via your account settings or by contacting our support team.

Section 4
Deposits and Withdrawals

Aiplay supports a wide range of payment methods suited for Malaysian users, including FPX (all major banks), Touch 'n Go eWallet, GrabPay, Boost, direct bank transfer, and cryptocurrency. All transactions are processed through secure channels protected by 256-bit SSL encryption.

Deposit

Minimum deposit amounts vary by payment method and can be viewed on the deposit page. All deposits must be made using a payment method registered in your own name — third-party deposits are not accepted and will be returned. Deposits are typically credited to your account within minutes upon confirmation of payment.

Withdrawal

Withdrawals are processed within 1 to 3 business days depending on the chosen method and your account's KYC verification status. The minimum withdrawal is RM50 and the maximum daily withdrawal is subject to your account level. All withdrawals must be made to the same payment method used for the deposit, except in specific circumstances requiring approval from our finance team.

• The first withdrawal requires completed KYC verification.
• Withdrawal requests made before the bonus rollover requirements are met will be automatically rejected.
• Aiplay reserves the right to carry out additional security checks before approving any unusual withdrawal requests.
• No processing fees are charged for standard withdrawals — you receive the full amount requested.

Section 5
Bonuses and Promotions

Aiplay offers a wide range of bonuses and promotions for new and existing members. All bonuses are subject to the terms set out and announced alongside each promotion. It is your responsibility to read and understand the terms of each bonus before claiming it.

Welcome Bonus

The aiplay welcome bonus is awarded to new members who make their first deposit. This bonus is subject to rollover requirements clearly stated at the time of the offer. The welcome bonus may only be claimed once and cannot be combined with other promotions unless stated otherwise.

Bonus Rollover and Withdrawal Requirements

Every bonus received carries a rollover requirement that must be fulfilled before any funds can be withdrawn. The rollover requirement means you must wager a specified amount (typically 15x to 30x the bonus amount) before a withdrawal is permitted. Different games may contribute at varying rates toward the rollover requirement.

Section 6
Game Rules and Fairness

All games available on the aiplay platform — including slots, live casino, baccarat, blackjack, roulette, sports betting, and bingo — are operated in accordance with international industry-standard rules. Game outcomes are generated by a certified Random Number Generator (RNG) system independently audited by accredited third-party verification bodies.

The Return to Player (RTP) rate for each slot game and table game is available in the respective game information. aiplay does not manipulate RTP or game outcomes in any way — all games are conducted completely fairly and transparently.

For live casino sessions, all rounds are recorded and available for review in the event of any dispute. Results declared by the dealer are final unless a verifiable technical error has occurred. In the event of a technical interruption during gameplay, all affected bets will be fully refunded to your account.

Section 7
Prohibited Conduct

To maintain a safe and fair platform for all members, certain conduct is strictly prohibited at aiplay:

• Identity Fraud: Registering using a false name, age, or personal information.
• Money Laundering: Using the aiplay platform as a channel for laundering proceeds of illegal activities.
• Multi-Account Abuse: Opening more than one account to circumvent restrictions, claim duplicate bonuses, or for any other fraudulent purpose.
• Unauthorized Software Use: Using bots, automated software, artificial intelligence tools, or any other technique to gain an unfair advantage in games.
• Collusion: Illegally colluding with other players to manipulate game outcomes, particularly in poker or live table games.
• Threats or Harassment: Threatening, insulting, or harassing aiplay staff or other members through any communication channel.
• Bug Exploitation: Exploiting any vulnerability or technical error in the system for undue advantage — any such gains will be voided.

Section 8
Personal Data Protection

Aiplay takes the protection of your personal data very seriously. All information you provide during registration and use of the platform is collected, stored, and processed in accordance with our comprehensive Privacy Policy and applicable data protection laws.

Your personal information is used solely for the purposes of managing your account, processing transactions, verifying your identity, service communications, and improving your user experience. We will not sell, lend, or disclose your information to third parties for marketing purposes without your explicit consent.

For more information on how we handle your personal data, please refer to our Privacy Policy for our full resources.

Section 9
Responsible Gaming

Aiplay believes online entertainment should remain a healthy source of enjoyment and never become a burden. We have a comprehensive responsible gaming policy and provide a range of tools to help members manage their gaming habits:

• Daily/Weekly/Monthly Deposit Limits: Set a maximum limit on the amount you can deposit within a given period.
• Loss Limits: Set a maximum amount you are willing to lose in a single session or over a given period.
• Session Time Limits: Set time reminders to keep track of how long you have been playing.
• Cool-off Period: Take a short break ranging from 24 hours to 6 weeks without permanently closing your account.
• Self-Exclusion: Option to exclude yourself from the platform for 6 months, 1 year, or permanently.

For more information and support resources, please visit the Responsible Gaming our Privacy Policy.

Section 10
Limitation of Liability

Aiplay provides the platform on an "as is" basis and makes no express or implied warranty that the service will be entirely free from interruptions or errors. However, we are committed to maintaining platform uptime above 99.5% and will make every effort to minimise disruptions.

Aiplay shall not be liable for any indirect losses, loss of profits, loss of opportunity, or other damages arising from the use of or inability to use our platform, including those resulting from technical disruptions, third-party cyberattacks, or circumstances beyond our control.

Aiplay's maximum liability to any member under any circumstances is limited to the total amount of actual deposits made in the 30 days preceding the relevant claim.

Section 11
Terms Amendment

Aiplay reserves the right to amend, update, or replace any part of these Terms at any time without prior notice. Changes take effect immediately upon publication on the website. We will endeavour to notify members of significant changes via email or in-platform notifications, though this is not an absolute obligation.

Continued use of the platform after changes are published constitutes full acceptance of the amended terms. If you disagree with the changes, you must stop using the platform and contact us to close your account.

Section 12
Governing Law & Dispute Resolution

These Terms & Conditions are governed by the applicable laws of the jurisdiction in which aiplay is licensed and operates. Any disputes arising in connection with these Terms shall first be resolved through voluntary negotiation between both parties.

If negotiations fail, the dispute will be referred to binding arbitration under the rules set by the relevant regulatory body. The arbitration decision is final and binding on both parties.

For complaints or enquiries related to these Terms, please contact our support team via live chat available 24/7 on the platform, or visit the FAQ for an immediate response.